Did Buyer Request a Refund Without Contacting You First? *

• Yes
• No

IF YES, was refund granted? *

• Yes
• No

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What Was the Reason Given: *

• Lost Package/Never Received
• Damaged or Missing Parts
• Something Else

If Lost Package/Never Received, do you have proof of delivery, tracking or signature? *

• Yes
• No

If Damaged or Missing Parts, did customer submit pictures or other evidence of damage? *

• Yes
• No

If Something Else, describe briefly *

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If refund or chargeback was automatically granted, did you file an Appeal? *

• Yes
• No

Did you win appeal? *

• Yes
• No

Why didn’t you file an appeal?

• Too Much Time
• New You Would Lose from Experience

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Seller Platform

• Amazon
• Walmart
• eBay
• Your Own Site
• Other (List)

Please Describe

Month of Sale010203040506070809101112

Year of sale20232024202520262027202820292030

Approximate Sale Amount (USD) *

Address

Layout

Apt/Suite/Unit Number

State

City

Zip Code

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